All of our products are made within the United States of America and United Kingdom. This allows Prado's art to easily cross borders reaching nearly anyone who seeks to have Prado's art with them wherever they are.
2) If an item arrived damaged, please reach out to firstname.lastname@example.org so that someone may look into the order and issue you a refund or replacement.
3) Item(s) must be returned within 30 days of it shipping to you. Any later and the return will not be accepted, even if package is unopened. Contact email@example.com for more information.
4) If all requirements are met for a return, go to our firstname.lastname@example.org so that someone may look into the order and issue you a refund or replacement. 3) Item(s) must be returned within 30 days of it shipping to you. Any later and the return will not be accepted, even if package is unopened. Contact email@example.com for more information.">Returns Portal to begin the returns process.
Yes we do! The beauty of having items shipped out of both the USA and United Kingdom is that we open many more doors all over the world. If you live within Europe, US, or Canada then you should be good to go.
Due to our items being limited and made when ordered, it may take a few days for the item to officially ship. Once it does however, it takes between 3-5 business days for it to arrive at its destination.
Items may take between 5-10 business days to arrive from the moment the item is purchased.
Items can be returned within 30 days of the item's ship date as long as they are returned unopened, undamaged, and within the original packaging. Once the item has been returned and verified, a refund for the value of the item (shipping is non-refundable) will be made. Please allow up to 3-5 business daysfor the funds to appear in your account upon processing the refund.
If an item was shipped to you and was received damaged, contact firstname.lastname@example.org so that pictures may be provided to help settle the order. A replacement or refund for the value of the item will be provided depending on what the customer chooses.
ItsbyPrado.com respects your privacy and will not release your personal information to any other 3rd party. You can be confident in doing business with us.The customer information we collect is used to enhance our services to you, our customer.
We use the information you submit to us to process your orders, reply to your email, and improve our Web site from your feedback.
We will not release your personal information, including email address or specific account activity, to anyone for any reason without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Absolutely NOT! We don't believe in blowing your email box to get your attention. You can expect a healthy amount of emails that are meant to inform you on important events regarding Prado, new product releases, and discounts that are worth receiving.
If you ever experience any issue with the amount of emails you receive, please let us know through Contact page.
We're all human, sometimes you can tell by the way their, there, and they're is spelled in a sentence. If you happen to come across any kind of typos or mis-spelling of words, please let us know so that we may fix it and keep the site as perfect as possible.
Your assistance with this is much appreciated. Let us know of any errors through our Contactpage.
If you experience any issues with a page not loading or an error screen when clicking on a link, please let us know through our Contacts page or email us at Support@ItsByPrado.com as soon as possible. These kind of issues can be very serious and damaging to the rest of the site if not corrected quickly.
Stay in the know for upcoming Prado art events and new product releases.